Delete your Scout account

01 How to delete your account

You can delete your account from inside the app at any time. You do not need to contact us first.

1. Open Scout and sign in.
2. Go to your Profile, then open Settings.
3. Tap Delete Account.
4. Type DELETE in the confirmation box to confirm.

You will be signed out straight away, and deletion begins immediately.

02 If you cannot sign in

If you have lost access to your account and cannot use the steps above, email us at hello@scout.frl from the email address registered to the account, with the subject Delete my account. We will verify that the account is yours and delete it for you. We aim to respond within 30 days.

03 What happens immediately

As soon as you confirm deletion:

• You are signed out and your account is closed.
• Your username is scrambled and your profile picture is deleted, so your profile can no longer be identified as you.
• Your challenge responses are permanently deleted, and their video files with them.
• Your Drops, Challenges, private diary entries and video comments stop being visible. Nobody can watch them, including anyone who already has a link.
• Your blocked list and your interests are permanently deleted.

Videos that other people recorded in response to your Challenges stay on Scout. Those are their videos and you do not appear in them, so they are not ours to delete on your behalf. They are no longer linked to your account.

04 What happens after 7 days

Seven days after you confirm, an automated job completes the deletion:

• Your email address and password are permanently deleted. Sign-in becomes impossible and the account cannot be recovered.
• Your profile record is permanently deleted — your display name, bio, location and activity totals. Nothing identifying you is kept.

The seven days exist so that an accidental deletion can be reversed. To cancel within that window, email hello@scout.frl.

05 What happens within 30 days

The video files for everything hidden in step 3 — your Drops, Challenges, private diary entries and video comments — are permanently deleted from our storage.

They are unwatchable from the moment you confirm. The 30 days are a recovery window for the files themselves, the same one that applies to any video deleted on Scout, so that an accidental deletion can be put right.

06 What we keep, and for how long

Three things outlive the deletion. None of them identifies you.

• Videos other people made in response to your Challenges. Those are their videos, not yours. They stay on Scout with no link to your account.
• Challenge results and Kudos records. These are attached to other people’s activity — who entered what, who won, who backed whom — and deleting them would rewrite someone else’s history. Your name is removed from them.
• Limited records we are required to keep, where the law requires it or where they are needed to resolve a dispute or enforce our Terms.

Two kinds of copy sit outside the systems we can erase directly, and we would rather say so than imply otherwise:

• Backups. Our database is backed up in encrypted form by our hosting provider. A backup taken before you deleted your account still contains your data until that backup expires and is overwritten on the provider’s ordinary schedule. Backups are never used to serve the app and are only restored in a disaster; if one ever were, we would re-apply your deletion.
• Logs and crash diagnostics. Server logs are kept for 30 days and then deleted automatically. They hold no profile information, though a log line may reference an internal account identifier. Crash diagnostics are collected without information identifying you.

If you believe something of yours remains on Scout after deletion, email hello@scout.frl and we will look into it.

07 Contact us

For anything about deleting your account or your data:

See also our Privacy Policy.