Privacy Policy

01 Who we are

Scout is a video-sharing app. This policy applies to the Scout mobile application and any related services we operate.

02 Information we collect

Information you provide at sign-up

• Email address — used to create and secure your account.
• Username — your public identifier on Scout.
• Password — stored securely; we never see it in plain text.

Information you add later (optional)

• Display name
• Bio
• Location — free text you type yourself. We do not collect your device’s GPS location.
• Profile picture

Content you create by using the app

• Videos you post (drops, challenges, responses, and video comments)
• Likes, saves, and kudos you give or receive
• Accounts you watch
• Reports and blocks you submit

Device information we collect automatically

• Push-notification token — so we can send you notifications. There are two kinds. Activity notifications are about things that happen to you on Scout, such as someone backing your post or a challenge you entered being decided. Announcements are occasional messages from us about the service itself, such as planned downtime or a change to these terms. You can turn each kind on or off separately in the app, under Settings, and you can turn notifications off altogether in your device settings.
• Camera, microphone, and photo-library access — requested only at the moment you record or pick a video. We do not access these in the background.
• Crash and diagnostic reports — if the app crashes or hits an error, a report is sent so we can find and fix the fault. It contains the technical details of what went wrong, your device model, operating system version, and the app version. It does not contain your name, email address, username, the content of anything you typed, or your login details, and it is not used to build a profile of you or to track how you use Scout.

What we do not collect

• Phone numbers
• Payment or card details
• Gender
• Date of birth
• GPS or precise device location
• Your device contacts

03 How we use your information

We use the information we collect to:

• Create and maintain your account
• Display your profile and content to other users
• Deliver push notifications you have enabled
• Process videos you upload
• Allow you to interact with other users (likes, saves, kudos, follows, reports, blocks)
• Improve and operate the Scout service

We do not sell your personal data to third parties.

04 Who we share your data with

We use the following third-party services to operate Scout:

• Supabase — database, authentication, and video storage
• Google Cloud — video processing and delivery
• Sentry — crash and error reporting. Receives the crash and diagnostic reports described in Section 2, stored in the European Union and kept for up to 90 days. We strip web addresses of anything identifying, remove login tokens and typed content before a report is sent, and never send your name, email address or username.

These providers process your data only as necessary to provide their services to us, and are bound by their own privacy and security obligations.

We do not share your data with any other third parties except where required by law.

05 Data retention

We retain your data for as long as your account is active.

When you delete your account (see Section 6 below), your profile and your videos are removed. Your profile is hidden immediately and permanently deleted after seven days, along with your email address and password. Your videos — your Drops, Challenges, private diary entries and video comments — stop being visible to anyone as soon as you confirm, and the video files themselves are deleted from our storage within 30 days.

Two things are deliberately kept, and neither identifies you:

• Videos other people made in response to your Challenges. Those are their videos, not yours, and you do not appear in them. They stay on Scout, no longer linked to your account.
• Challenge results and Kudos records. These are attached to other people’s activity, and removing them would rewrite someone else’s history. Your name is removed from them.

Separately, we may keep limited records where the law requires it, or where they are needed to resolve a dispute or enforce our Terms.

Two kinds of copy sit outside the systems we can erase directly, and we would rather say so than imply otherwise. Encrypted database backups held by our hosting provider contain a snapshot of your data until that backup expires on the provider’s ordinary schedule; they are never used to serve the app, and if one were ever restored we would re-apply your deletion. Server logs are kept for 30 days and then deleted automatically — they hold no profile information, though a log line may reference an internal account identifier.

06 Deleting your account

You can delete your account at any time using the Delete Account button in the app’s settings. You do not need to contact us first.

Your profile and your videos stop being visible straight away. After seven days the account is permanently deleted and cannot be recovered; the seven days exist so that an accidental deletion can be reversed. The video files are erased from our storage within 30 days.

Our account deletion page sets out step by step what is removed and when. If you have questions about deletion, or wish to make a data request, please contact us at the details in Section 7.

07 Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at:

We will respond within 30 days.

08 Security

We take reasonable technical and organisational measures to protect your data. Your password is never stored in plain text. Data is stored and transmitted securely via Supabase and Google Cloud infrastructure.

09 Children

Scout is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with their data, please contact us and we will delete it.

10 Changes to this policy

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top. Continued use of Scout after a change constitutes acceptance of the updated policy.

11 Contact us

If you have any questions or concerns about this policy or how we handle your data, please contact us: